Grocery Certificate Update

There's been some changes with the grocery certificate program. We just sent this letter out to everyone who purchased a certificate from us along with a replacement certificate and an FAQ page. Thank you for your understanding :)

Dear HOPE for Ari donor:

Jake and I would like to express our sincerest thanks for your support in our efforts to raise funds in order to obtain Stem Cell Therapy for Ariana. We are fortunate to have such caring people as friends and are very appreciative for your generosity to our cause.

As some of you may already know, the fulfillment company for the grocery vouchers that you have purchased from HOPE for Ari, BBZ Resource Management has filed for a Chapter 11 bankruptcy. In the wake of this unfortunate circumstance, a large number of businesses and charities that were using these vouchers for marketing and fundraising have been faced with the difficult situation of how to rectify the situation with their customers and or donors.

HOPE for Ari has been able to secure replacement grocery vouches for our donors through a much more established and financially solvent company, My Free Travel/Kidz Idz Joint Venture, 645 N Michigan Ave Ste 800 Chicago, IL 60611-2890. This company has committed to honoring every certificate purchased. My Free Travel has been in business since 1987 and carries an “A” rating with the Better Business Bureau. The redemptions will be fulfilled as promised, and grocery certificate fundraising sales will continue as well.

Enclosed you will find a replacement grocery voucher in the same amount as your previous voucher. If for any reason you would like a refund for your donation, simply return the enclosed voucher to HOPE for Ari, 2783 E Lantana Dr, Chandler AZ 85286 and we will return your payment within 10 (ten) business days.

We are sorry for any inconvenience that this may have caused, and we thank you for your understanding and continued support.

Sincerely,

Elisa & Jacob
Taylor

Frequently Asked Questions

How do I register?

From the first page of our website, there is a link to register your certificate. You must have a password or valid serial number to register. Click that link and follow the instructions. When finished, you will be able to print a registration form that must be signed and sent in with the registration fee, if required by that program. You will then receive your monthly coupons immediately online so that you can print them immediately, but the coupons will not be usable until the following month after registration as long as your registration form has been received. If you do not print out your Registration Validation Form and/or your monthly coupons, you will only have 72 hours to come back and print them out or you will be disqualified.

What happens if I don't spend $100 on groceries during a calendar month?

The program requires that you submit all grocery receipts each calendar month and therefore you cannot combine 2 months of receipts to submit them as one. You must spend $100 on groceries per month. You must spend the minimum amount required per month in food and not alcoholic beverages.

Why can't I change the brand of groceries I chose when I register?

Simply because this is a consumer loyalty program. It's just like you choosing a grocery store because their customer loyalty cards give you great discounts. Choosing one specific brand for the redemption period will allow us to provide you with a Visa Gift Card.
What happens if the brand of groceries I want to use is NOT on your list?

Then simply choose "Other" and type the brand in the box below that question.

Can the $100 worth of receipts include other things I buy at the store besides groceries?

Yes. You may purchase other items at the grocery retailer but each receipt must contain at least 50% in food items. Receipts submitted with less than 50% in food items will be invalid.
If I get two certificates can I activate them both at the same time and get a multiple Visa Gift Card?

No. We can only issue ONE Visa gift card per household during the same redemption period.

How can I take advantage of the two certificates I received?

You may only use one Grocery Rebate per household per twelve month period.

Can I buy more grocery certificates directly from you?

No, you cannot BUY a grocery certificate. They are not meant to be sold to consumers. They can only be used as gifts or giveaways from a business or organization. To get more grocery certificates try asking the business or organization you got your first one from to offer a new promotion using them again.

Do the receipts have to be mailed in by a certain date? Before the end of the month, or before the end of the next month?

When mailing monthly coupons and receipts, the “Due Date” for which the envelope containing the submission must be postmarked, is the last day of the month or earlier. You will be provided with a 15-day grace period from the last day of the month to make certain your submission is mailed and postmarked. All submissions postmarked after the 15th day of the following month shall be invalid. This 15-day grace period is being provided as a courtesy to help you submit your receipts in a timely fashion.

What if I have more than $100 per month? Lets say I spend twice the minimum, will I double my rebate?

No. We can only issue ONE grocery rebate for per household during the same redemption period.

Where do I mail my coupons and receipts?

Please mail your receipts and coupons for the same month to:
Rebate Redemption
2531 Division Street - Suite 105
Joliet, IL 60435

I registered online where do I pay the registration fee?

You must fill out your Registration Form online then you will be asked to print it along with your monthly coupons. You must mail in your Registration Form and refundable registration fee (if applicable) within 5 days of registering online. If you are sending in your certificate and cannot redeem online, there will be a $4.50 in US Funds ($8 in Canadian Funds) shipping and handling fee, non refundable, in addition to any other registration fee.

What if I make a mistake in my monthly coupons?

You will be able to make one mistake with a chance to fix it before you are disqualified from this offer.

When do I have to register my certificate?

Once you enter your password at www.ClaimYourVisaCards.com you will have 30 days to complete your registration form. All registration forms that are not completed within 30 days will be disqualified. Your certificate must be used by the expiration date stated. If sent after the expiration date, your certificate will become invalid. You will have seven days to submit your registration on www.claimyourvisacards.com from the time you received your certificate. If done after, your certificate will be disqualified.

I registered online, do I need to send in my certificate?

Yes, you must send in a copy of your signed Registration Form along with your registration fee, if required under the program, along with a copy of a valid state issued ID or Drivers License within five days of completing your online registration. Your ID must match the name and address listed on your Registration Form. Your mail must be postmarked to reflect this. Registration Validation Forms postmarked after this five-day period or without the registration fee will be disqualified. Any disqualified customers who submit a registration fee, will have their fee returned. If no fee was included, the registration will not be honored or acknowledged.

How do I contact customer service?

Our customer service is handled online through our contact page or at Rebates@myfreetravel.com. If you need to send us mail, please address it to: Rebate Redemption Customer Service, 2531 Division Street, Joliet, IL 60435 or you may call us at 815-741-3900 between 10a – 5p CST, Monday through Friday.